Pipestack AI / The platform

Five agents. One inbox.
Seven days to live.

Every business we onboard gets the same core stack — tuned for its field, integrated into its tools, and answering its calls within a week of kickoff.

01

Voice

Answers before the second ring.

Vapi + ElevenLabs native voice agent on your own number. Picks up inbound in sub-second. Qualifies using a script trained on your pricing, service list, and objections. Can hot-transfer to a human, book straight into your scheduler, or route to an on-call tech.

Stack

  • Vapi
  • ElevenLabs
  • Twilio
  • OpenAI
  • Claude

02

SMS

Continuous threads — not ticket numbers.

Every SMS conversation stays in one thread with full memory. Reminders, reactivations, and nurture sequences all live here. Works both ways — customers can ask follow-up questions at any time.

Stack

  • Twilio Messaging
  • Resend SMS
  • Claude

03

Email

Drip and recover in your brand voice.

Recovers abandoned consults, revives aged leads, and handles intake doc collection. Every email sent is co-authored by your brand voice guidelines — never template-y.

Stack

  • Resend
  • React Email
  • Claude

04

Scheduling

Calendars, conflicts, arrival windows.

Books directly into your existing scheduling system. Handles reschedules without touching the front desk. Knows your blockout times, your team's specialties, and your typical arrival buffers.

Stack

  • ServiceTitan
  • Jobber
  • Clio
  • Google Cal
  • Calendly

05

Review engine

Reputation that lifts you on the local pack.

Tied-to-technician review requests. Bad-review rescue flow. Tenure-based review cadence that doesn't burn out your list. Captures photo consent and routes UGC to your social queue.

Stack

  • Google Business
  • Facebook
  • Yelp
  • UGC capture

The command surface

Five channels. One timeline.

Your front desk doesn't open five tabs. Every voice call, SMS thread, email, and booking for a single customer lives on one chronological timeline — flagged by urgency, tagged by outcome.

Inbox — Davis Dentallive · 23 open
  • 11:42 PMVOICEMissed → callback booked 9:00 AM tomorrow
  • 11:38 PMSMSInbound reschedule → moved to Thu 3:15 PM
  • 11:31 PMEMAILInsurance coverage confirmed → $0 patient cost
  • 10:58 PMVOICENew patient qualified · consult Mon 10 AM
  • 10:41 PMSMSWaitlist filled — 2:15 PM Thu chair saved
  • 10:22 PMREVIEWPost-visit 5★ request sent to 7 patients

Launch path

Seven days from handshake to first answered call.

Multi-location and heavy-CRM rollouts take 2–3 weeks. Everything else is a week.

  1. Day 0

    30-min discovery

    We map inbound channels, hours, CRM, typical objections, and the three things your front desk fumbles most. You leave with a written diagnosis.

    Step 01 of 05

  2. Day 1–3

    Agent training

    We ship a vertical-tuned stack trained on your pricing sheet, script library, objection handling, and brand voice.

    Step 02 of 05

  3. Day 4–5

    CRM + phone porting

    Integrations connected, numbers ported (or parked on a tracked line for testing), calendars synced.

    Step 03 of 05

  4. Day 6

    Soft launch

    Agents go live on a subset of inbound. We ride-along and tune in real time.

    Step 04 of 05

  5. Day 7

    Full launch

    All agents live on your number, on your inbox, on your CRM. We review transcripts daily for the next 30 days.

    Step 05 of 05